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• Return & Refund Policy
• Damages and Issues
• Exceptions / Non-returnable Items
• Exchanges
• Refunds

Return & Refund Policy

At Syraah, we offer a 7-day return policy, which means you have 7 days after receiving your item to request a return. We do not accept returns on international orders.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at contact@syraahworld.com. If your return is accepted, we will arrange the reverse pickup. Items sent back to us without first requesting a return will not be accepted.

📌 Please note: An unboxing video is mandatory to initiate a refund or new product dispatch in cases of wrong product delivery or empty box delivery.

You can always contact us for any return-related queries at contact@syraahworld.com.

Damages and Issues

Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

An unboxing video is required to initiate a refund or new product dispatch for wrong product delivery and empty box delivery.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, including:

• Custom or personalized leather products
• Items made on special request
• Products damaged due to misuse or improper handling
• Products showing signs of wear and tear
• Items without original tags and packaging
  
  Unfortunately, we cannot accept returns on gift cards or international orders.
  
  If you have questions or concerns about a specific item, please contact us before placing your order.

Exchanges

The fastest way to process an exchange is to return the item you have, and once the return is accepted, we will ship the new product.

If you opt to exchange the current product with a different product, you will need to pay the differential amount, if applicable. If the differential amount is less, the balance will be refunded accordingly.

We do not accept exchange requests on international orders.

All exchange requests are subject to product availability.

Refunds

We will notify you once we have received and inspected your return and inform you whether your refund has been approved or not.

If approved, the refund will be processed to your original mode of payment.

Please note that the approved refund amount will be processed and credited to the customer’s account within 15 business days from the date of approval.

Shipping charges are non-refundable unless the return is due to an error from our side.

Contact Information

For all return, exchange, or refund-related concerns, please contact:

Email: contact@syraahworld.com
Website: https://www.syraahworld.com

Syraah reserves the right to modify this Refund Policy at any time without prior notice.